services
WHAT TO EXPECT
Our process is built on collaboration, communication, and mutual accountability. Whether you’re a municipal client, department director, or facility end user, we believe in working as a team to deliver buildings that function, perform, and serve communities for decades to come.
When working with an architecture firm like ours, you can expect:
A Collaborative, Client-Aligned Process.
We see our clients as true partners in the design process. From day one, we work closely with your team to understand your goals, your operations, and your challenges. We’ll schedule meetings with stakeholders, user groups, and leadership as needed, sometimes in person, but often virtual, to keep the project aligned and moving forward.
We’ll Ask for Your Input. Early and Often.
Great design starts with good information. We’ll rely on your team to help us:
- Identify project priorities
- Provide operational insight
- Share relevant background documents (plans, surveys, fleet data, etc.)
- Connect us with key stakeholders and staff for interviews or workshops
Timely Reviews Keep the Project Moving.
To maintain momentum and meet agreed-upon deadlines, we’ll share drawings, narratives, and technical documents at key milestones. We ask that clients commit to timely review and feedback so that we can incorporate input effectively and avoid unnecessary rework or delays.
We’ll always give you:
- Clear due dates for reviews
- Concise instructions on what we need feedback on
- Support to help interpret documents if needed
We’ll Guide the Details but You Make the Decisions.
We know how to guide projects, but we don’t make assumptions. We’ll present clear recommendations, but always leave room for your decisions. From equipment layouts to site access, we’ll present options, explain the trade-offs, and help your team make informed choices based on real-world impact.
You’ll See the Process, Not Just the Final Product.
We provide transparency throughout every project phase: planning, design, documentation, and construction. Expect:
- Open communication
- Defined roles and responsibilities
- Clear visuals, plain-language explanations, and technical depth when needed
- Guidance on public approvals, funding processes, and agency coordination
We’re Flexible, But Focused.
Public-sector projects are complex and subject to change, budgets shift, staff turnover happens, and priorities evolve. We’re used to it. We’ll adapt to your needs while keeping our eyes on the goal: delivering a high-performing, future-ready facility.
We’re Always Just a Call Away.
You won’t have to chase us down. We pride ourselves on being responsive, accessible, and easy to work with. Whether it’s a question about a drawing or a last-minute stakeholder request, you’ll always know who to call.
frequently asked questions
How often will we need to meet?
We structure meetings based on project phase and client availability. Early phases often require more frequent touchpoints (weekly or biweekly), especially for programming and stakeholder input. As the project moves into technical documentation, meetings become more milestone-based.
What kind of information will you need from us?
Common items include: existing building plans or site surveys (if available), vehicle or equipment inventories, staffing projections or shift schedules, maintenance workflows and space pain points, utility information or previous studies.
Do you coordinate with other consultants (i.e., civil, structural, MEP)?
Yes. If we’re leading the project, we’ll bring a full team. If we’re providing architectural consulting on a larger team, we’ll coordinate closely with all disciplines to ensure a seamless and integrated solution.
Who from our team should be involved in the process?
We recommend appointing a primary point of contact for coordination, but we’ll also need engagement from key staff, end users (mechanics, supervisors, operators, etc.), and department leadership at various stages. We’ll guide you on who should attend which meetings based on the topic at hand.
Can you help us secure funding or support grant applications?
Absolutely! We frequently assist clients with capital improvement justifications, space needs documentation, and supporting narratives for grant or board approvals. We can also attend presentations or public meetings as needed.
What if our needs change mid-project?
Facility planning is a living process. If priorities shift or new needs emerge, we’ll evaluate the impact and propose a thoughtful course of action, balancing flexibility with efficiency to avoid scope creep or delays.